Terms & Conditions

1. About us

Our registered office is our legal correspondence address. It is not automatically the address for product returns. Please contact us before returning any item so that we can provide the correct return location and instructions.

2. Definitions and scope

In these terms:

• “we”, “us” and “our” mean LION TYRES LTD;
• “you” and “your” mean the customer or website user;
• “consumer” means an individual acting mainly for purposes outside their trade, business, craft or profession;
• “goods” include new tyres, part-worn tyres, alloy wheels, accessories and other products we sell;
• “services” include tyre fitting, balancing, wheel refurbishment, welding, straightening, detailing, wrapping, ceramic coating, vehicle repairs and any other service confirmed in your order or booking; and
• “Tyre Finder” means the online tool used to select tyres for delivery to and fitting at one of our garages.

These terms are written primarily for consumers. If you buy wholly or mainly for business use, please tell us before ordering because separate commercial terms may apply and statutory consumer protections may not apply.

3. Website information and acceptable use

We take reasonable care to keep website information accurate, but vehicle specifications, stock, supplier availability, photographs, delivery estimates and technical data can change. Product images may be illustrative, and colours can vary between screens. We will correct material errors when identified.

You must not misuse our website, attempt unauthorised access, introduce malicious code, interfere with its operation, scrape it unreasonably, or use its content for unlawful purposes.

4. Goods and services

4.1 Tyre Finder orders

Goods ordered through the Tyre Finder are delivered to a Lion Tyres garage for fitting. They are not dispatched to your residential address. Your billing address may be requested for payment verification. We will confirm the garage, fitting arrangements and any estimated availability during checkout or in your order confirmation.

4.2 Selected stock for home delivery

Certain tyres and alloy wheels that we hold in stock may be available for delivery to a UK address. Home delivery is available only where the relevant product page or checkout expressly offers it. Any delivery area, charge, restriction or estimated timeframe displayed for that product forms part of the order.

4.3 Part-worn, refurbished and previously used goods

Where goods are described as part-worn, used or refurbished, their age, appearance and remaining life will differ from new goods. We will describe their material condition as accurately as reasonably possible. Normal wear or a defect clearly disclosed before purchase is not, by itself, a fault. This does not affect your statutory rights if the goods are unsafe, not of satisfactory quality taking account of their description and price, unfit for an agreed purpose, or not as described.

4.4 Vehicle and fitment information

You must provide accurate vehicle registration, make, model, year, wheel size, tyre size and any other information requested. You should check the information shown before paying. If you are unsure, contact us before ordering. We are responsible where you reasonably rely on incorrect compatibility advice supplied by us, but we are not responsible for problems caused solely by inaccurate or incomplete information supplied by you.

5. How a contract is formed

1. Adding a product to your basket, submitting a booking request or receiving an automated acknowledgement does not by itself mean that we have accepted the order.
2. Your order is an offer to buy the goods or services shown at checkout.
3. A binding contract is formed when we send an order acceptance or booking confirmation, take payment and confirm acceptance, or begin supplying the goods or services with your agreement, whichever happens first.
4. We may decline or cancel an order before acceptance where an item is unavailable, supplier information is incorrect, payment is not authorised, delivery is unavailable, there is a clear pricing error, we cannot safely perform the requested work, or we reasonably suspect fraud or misuse.
5. If we cancel after taking payment, we will refund the amount paid for the cancelled goods or services.

6. Prices, VAT and payment

• All prices displayed to consumers include VAT at the applicable rate.
• Any delivery charge, optional extra or additional service charge will be shown before you place the order or agreed with you before the additional work begins.
• Unless we expressly offer another arrangement, online orders must be paid in full at checkout.
• We may accept card payments, WooPayments, Klarna or another payment method shown at checkout. A third-party payment provider may apply its own eligibility checks and terms. Your payment obligations to that provider are separate from our responsibility to supply the order.
• If the VAT rate changes between your order and supply, we may adjust the VAT element unless you have already paid in full.
• If a price is obviously incorrect and could reasonably have been recognised as an error, we may cancel before supply and refund you, or invite you to confirm the order at the correct price.

7. Delivery, garage supply and collection

7.1 Timeframes

Delivery and availability dates are estimates unless we expressly agree a fixed date. For consumer distance sales, we will deliver without undue delay and normally within 30 days unless another period has been agreed. If a significant delay occurs, we will contact you and explain the available options.

7.2 Home delivery

You are responsible for providing a complete, accurate and accessible delivery address. Risk passes to you when the goods are delivered to you or to a person you nominate, other than the carrier. Ownership passes only after we receive full payment. Please inspect packages promptly and tell us as soon as reasonably possible if goods appear damaged, incomplete or incorrect; a delay in reporting does not remove your statutory rights.

7.3 Garage delivery, fitting and collection

Tyre Finder goods remain at our risk while they are being transported to and held by our garage. Risk passes when the goods are fitted to your vehicle and the vehicle is handed back to you, or when loose goods are collected by you. Please bring the correct locking wheel nut key and any information reasonably needed to complete the work.

7.4 Failed delivery or uncollected goods

If delivery fails because the address is incorrect, access is unavailable or nobody accepts the delivery, we may charge the reasonable cost of redelivery. If completed goods or a vehicle are not collected after reasonable notice, we may charge reasonable storage costs actually incurred. We will not dispose of goods or a vehicle except in accordance with applicable law and after appropriate notice.

8. Appointments and workshop services

• Appointment times are estimates and may change because of earlier work, supplier delays, safety issues or events outside our control. We will keep you reasonably informed.
• You authorise us to perform only the work described in the confirmed booking or estimate. If we discover hidden damage, corrosion, cracks, seized parts, previous poor repairs or other work reasonably needed for safety or completion, we will seek your approval before carrying out chargeable additional work, except where immediate minimal action is reasonably necessary to prevent danger or further damage.
• You must remove valuables and tell us about relevant vehicle faults, modifications, security systems, specialist finishes or manufacturer requirements.
• We will perform services with reasonable care and skill. You must follow reasonable aftercare and safety instructions, including any advice about wheel-nut checks, tyre pressures, curing times or restrictions on vehicle use.
• If you notice vibration, pressure loss, unusual noise, warning lights or another possible safety issue after work, stop using the vehicle where it is unsafe to continue and contact us promptly.

9. Changing your mind and cancelling

9.1 Home-delivered goods ordered at a distance

If you are a consumer, you normally have 14 days after the day you receive the goods to cancel without giving a reason. If one order is delivered in separate lots, the period normally runs from the day after you receive the last lot. Tell us clearly by email, post or using the model form at the end of these terms.

After cancelling, you must return the goods within 14 days. Unless the goods are faulty, not as described, or we agree otherwise, you are responsible for the direct cost of return. Contact us before sending anything so that we can give you the correct return address and safe shipping instructions. Tyres and wheels must be packaged safely and appropriately.

We will refund the price and the cost of our least expensive standard delivery option. We may deduct an amount for loss in value caused by handling beyond what would reasonably be permitted in a shop. We may withhold the refund until we receive the goods or you provide evidence that they were returned. Refunds will be made without undue delay and within the time required by law, normally to the original payment method.

9.2 Tyre Finder and other goods supplied with fitting

For an online Tyre Finder order, you may cancel before fitting by contacting us as soon as possible. Where a statutory distance-sale cancellation right applies, it continues for the period required by law. However, if you ask us to begin fitting or another service during the cancellation period, you must pay the reasonable proportion of the service already performed. Fitting, road use, mounting, balancing or other handling may reduce the value of the goods, and any lawful refund may be reduced to reflect that diminished value. This does not affect your rights if the goods or fitting are faulty.

9.3 Services booked at a distance

A consumer normally has 14 days from the day after an online or telephone service contract is made to cancel. If you expressly request that we start during this period and later cancel before the service is complete, you must pay for the proportion properly supplied up to cancellation. If the service is fully performed during the cancellation period after your express request and acknowledgement that the cancellation right will be lost on full performance, that right ends when the service is completed.

Where an early appointment is requested, our checkout or booking process may ask you to confirm this express request. If it does not, please contact us before asking for work to begin during the 14-day period.

9.4 Exceptions

The statutory change-of-mind right may not apply to goods made to your specifications or clearly personalised, or in another situation excluded by law. We will tell you before purchase when we consider an exception applicable. Standard tyres or wheels selected from ordinary stock are not treated as bespoke merely because you selected a size.

9.5 In-person purchases

If you buy entirely at our premises, there is normally no automatic legal right to return non-faulty goods simply because you changed your mind. Any goodwill return we offer will be subject to the conditions agreed at the time. Your statutory rights for faulty or misdescribed goods remain unaffected.

9.6 Cancelling or missing an appointment

Please give at least 24 hours’ notice where reasonably possible. If you cancel late or fail to attend, we may retain or charge only reasonable, evidenced and non-recoverable costs actually caused by the cancellation, such as a special-order item or work already performed. We will not impose a disproportionate penalty, and this clause does not restrict statutory cancellation rights.

10. Faulty goods and service problems

Consumer goods must be of satisfactory quality, fit for any purpose made known to us and as described. Services must be performed with reasonable care and skill. If these standards are not met, you may have legal remedies under the Consumer Rights Act 2015, including, where applicable, the short-term right to reject goods, repair or replacement, repeat performance, a price reduction or a refund.

Contact us promptly with your order details and a clear description of the issue. We may reasonably ask to inspect the goods, wheel or vehicle before deciding the appropriate remedy. We will bear reasonable return or collection costs where the law requires us to do so. A manufacturer’s guarantee or any warranty we offer is additional to, and does not replace, your statutory rights.

We are not responsible for damage caused after supply by accident, misuse, racing, impact, potholes, incorrect pressure, overloading, unauthorised modification, failure to follow maintenance or aftercare instructions, or ordinary wear and tear. We remain responsible where the problem was caused by our breach, negligence or defective work.

11. Refunds

• Approved refunds will normally be made to the original payment method unless you expressly agree otherwise.
• If you used Klarna or another finance/payment provider, the refund may be processed through that provider and its processing times may apply.
• We may offset a lawful amount you owe us, but we will explain the reason and calculation.
• Nothing in these terms allows us to refuse or delay a refund where the law requires one.

12. Promotions, availability and quotations

Promotions are subject to their stated dates, eligibility, stock and any product-specific conditions. Unless stated otherwise, offers cannot be combined. A quotation is valid for the period shown on it and may be revised if you change the requested work or we discover conditions that could not reasonably have been identified beforehand. We will seek approval before chargeable additional work.

13. Our responsibility to you

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss is foreseeable where it was obvious that it might happen or both parties knew it might happen when the contract was formed.

We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory rights, or defective products where liability cannot legally be excluded.

If you are a consumer, we do not accept liability for losses relating to a trade or business, such as loss of profit, revenue, business or opportunity. Nothing in this section affects remedies that cannot lawfully be limited.

14. Events outside our control

We are not responsible for delay or failure caused by an event outside our reasonable control, such as severe weather, transport disruption, supplier failure, industrial action, utility or communications failure, cyber incident, government action or emergency. We will take reasonable steps to minimise the effect, keep you informed and, where the delay is substantial, allow any cancellation or refund required by law.

15. Privacy and cookies

We handle personal information in accordance with our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy. You can change non-essential cookie choices using the consent preferences control on our website.

16. Intellectual property

Unless stated otherwise, the website’s text, branding, graphics, layout and original content are owned by or licensed to us. You may view and print reasonable extracts for personal, non-commercial use. You must not reproduce, sell, republish or commercially exploit our content without permission, except where the law allows it.

17. Complaints and contact

Please contact us first so that we can try to resolve any concern quickly:

• Email: liontyresuk@gmail.com
• Telephone: 01604 800401
• Online: https://liontyres.uk/contact/

Please provide your name, order or booking number, vehicle registration where relevant, and a clear description of the issue. If a consumer complaint cannot be resolved, we will provide any information about available alternative dispute resolution options that we are required to provide by law.

18. Governing law and courts

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you also retain the benefit of any mandatory protections and the right to bring proceedings in the courts available to you under applicable law. If you are a business, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.

19. General terms

• If any provision is found unlawful or unenforceable, the remaining provisions will continue to apply.
• A delay in enforcing a right does not waive that right.
• You may transfer your rights under a contract only with our written agreement, except where the law permits otherwise. We may transfer our rights and obligations only where this does not reduce your protections.
• No person other than you and us has a right to enforce these terms, except where applicable law provides otherwise.
• We may update these terms for future orders. The version accepted when your contract was made will normally govern that contract unless a legal change must apply.

20. Model cancellation form

Complete and send this form only if you wish to cancel an eligible distance or off-premises contract. You may instead send any other clear statement containing the same information.

Return reminder: Do not send goods to the registered office unless we specifically instruct you to do so. Contact us first for the correct return address and instructions.